Shipping Policy

1. Courier partner

We ship across India using Shiprocket's multi-courier network — Delhivery, Blue Dart, XpressBees, DTDC, Ecom Express, India Post and others. Shiprocket's routing engine picks the fastest / cheapest courier for each PIN code at label-print time. Tracking is unified across couriers from your order history.

2. Delivery timelines

Typical delivery windows, counted from order confirmation (working days only — Sundays and gazetted public holidays excluded):

• Metro cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 2 to 4 working days.
• Tier-2 cities (Jaipur, Lucknow, Indore, Surat, Coimbatore, Kochi, etc.): 4 to 6 working days.
• Tier-3 cities and rural PIN codes: 5 to 8 working days.
• North-East states, Andaman & Nicobar, Lakshadweep, Jammu & Kashmir, Ladakh: 6 to 10 working days — air courier is used where available.

Because bamboo tissue paper is not classified as a Dangerous Good (DGR), it is eligible for air courier nationwide. We use air mode wherever it gives a faster transit time at no extra cost to you.

Orders placed before 2:00 PM IST on a working day typically dispatch the same day; later orders dispatch on the next working day. The dispatch commitment is logged on the invoice in accordance with Rule 5(3)(j) of the Consumer Protection (E-Commerce) Rules, 2020.

3. Shipping cost

• Free delivery on orders ≥ ₹999 (cart total, GST inclusive).
• Below ₹999: weight-based shipping starting at ₹117 (Standard, GST inclusive), calculated at checkout.
• Orders > 25 kg may incur a per-kg surcharge — disclosed at checkout before payment.
• Wholesale and pallet shipments are freight-quoted separately after a wholesale inquiry.
• Subscription cycles always ship free, regardless of cart total — see Subscription Terms.

4. Serviceable areas

We deliver to the ~29,000+ PIN codes covered by Shiprocket's network — that is over 95% of inhabited Indian PIN codes. Enter your PIN on any product page to confirm serviceability and see the live ETA before placing the order.

If your PIN is not serviceable, the order will not proceed to checkout. We do not currently ship to military APO / FPO addresses or to addresses inside SEZs without a separate logistics arrangement — please email sales@bamboopaper.in.

5. Cash on Delivery (COD)

COD is available on most PIN codes for orders up to ₹5,000 inclusive. A small COD handling fee may apply and is shown at checkout. Cash is accepted by the courier on delivery; please keep the exact amount ready. Subscriptions and orders above ₹5,000 are prepaid only (UPI / cards / Net Banking / wallets).

6. Tracking and notifications

From the moment you place an order, you receive:

• An immediate order confirmation email with the GST-compliant tax invoice.
• A dispatch notification (email + SMS) with the courier name and tracking link the moment the courier scans the AWB at pickup.
• Out-for-delivery and delivered SMS alerts via DLT-registered sender ID.
• Live tracking on your order page, including the Shiprocket scan log.

7. Packaging — eco-friendly by design

All BambooPaper orders ship in recyclable corrugated cartons with paper-based void-fill cushioning. We use:

• No polybags, shrink wrap, bubble wrap, or plastic film.
• No plastic tape — only kraft-paper gummed tape.
• Individual rolls and packs sealed in food-grade paper wrap for in-transit moisture protection.

This is fully compliant with the Plastic Waste Management Rules, 2016 (as amended in 2022, banning single-use plastic items including plastic carry bags < 120 microns) and the Extended Producer Responsibility (EPR) framework notified by the Ministry of Environment, Forest and Climate Change. We hold an EPR registration as a brand-owner; the registration number is printed on the wholesale carton label and is available on request for retail buyers who need it for their own ESG reporting.

8. Damage in transit

If a parcel arrives visibly damaged — carton crushed, soaked, or torn — you have two options:

1. Refuse delivery at the door and tell the courier you are sending it back. Photograph the parcel before the courier leaves, then email us — we will dispatch a replacement.
2. Accept the parcel after photographing the outer carton, then open and inspect within 24 hours. If contents are damaged, follow the return process in our Refund Policy.

Refund and replacement timelines for transit-damaged shipments are described in the Refund & Return Policy §4.

9. Failed delivery / RTO handling

If the courier is unable to deliver the parcel (consignee not reachable, address not found, wrong PIN, address change after dispatch), they will reattempt twice on subsequent working days. After the third unsuccessful attempt the parcel is marked RTO (Return to Origin) and shipped back to our warehouse.

• For prepaid orders: a full refund (less actual outbound + return courier cost, capped at ₹150) is issued within 5 working days of the RTO scan at our warehouse.
• For COD orders: no charge applies — the order is automatically cancelled.
• You may re-order the same items; the previous order does not auto-redispatch (the warehouse needs to re-inspect the returned cartons).

10. International shipping

We ship wholesale orders internationally to the Middle East, Southeast Asia, and the EU/UK. International shipping is freight-quoted per inquiry — please use the wholesale form with your destination country, IECEC, importer GSTIN-equivalent, and estimated container volume. We include HS codes, MSDS, FSC chain-of-custody declaration, and lot-wise CoA with every export consignment, as required by the importing country's customs.

We do not currently offer international direct-to-consumer (D2C) shipping — only B2B / wholesale.

11. Force majeure

Delivery timelines are best-effort estimates. We are not liable for delays caused by events beyond reasonable control — natural disasters, transport strikes, civil disturbance, fire, government restrictions, public-holiday surges, or pandemic disruptions, within the meaning of §56 of the Indian Contract Act, 1872. We will keep you informed and, where the delay is material, offer a refund or redispatch as appropriate.

12. Contact

Shipping questions: hello@bamboopaper.in · Phone +91 86986 76976 · Mon–Sat, 10:00 – 19:00 IST